Responsible Gaming at lbajee

At lbajee, responsible gaming is not a footnote — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent gambling environment for every player across Bangladesh, whether you are placing a cricket bet during a BPL match in Dhaka, spinning slots in Chittagong, or playing live casino games from anywhere in the country.

We understand that for the vast majority of players, gambling is a source of entertainment and excitement. However, we also recognise that for some individuals, gambling can develop into a problem that affects their finances, relationships, and mental well-being. lbajee takes this seriously. The tools and resources described on this page are available to every registered player, free of charge, at any time.

Your Responsible Gaming Tools

lbajee gives every registered player direct access to the following protective tools through the Account Settings section of the Platform or by contacting our support team at [email protected]. All tools take effect immediately or within 24 hours of request, depending on the type.

Age Verification — Strictly 21+

lbajee operates a strict minimum age policy. All players must be aged 21 years or older to register an account, make a deposit, or play any game on the Platform. This policy applies to all players across Bangladesh regardless of the payment method used, the game type accessed, or the device used to access lbajee.

During the registration process, all players are required to confirm that they are aged 21 or above by accepting our Terms & Conditions. However, age declaration alone is not sufficient. lbajee conducts identity verification checks on all accounts as part of our standard KYC process. These checks require players to submit a valid government-issued identification document such as a National Identity Card (NID) or passport. Date of birth is verified against this document.

If there is any suspicion that a registered player is under the age of 21, lbajee reserves the right to suspend the account immediately pending verification. Any winnings accumulated by an underage player will be withheld and returned to the relevant payment institution. If you believe that a person under 21 has registered on lbajee using your payment details, contact [email protected] immediately so we can investigate and take appropriate action.

Recognising Problem Gambling

Problem gambling develops gradually. Many players do not realise their gambling habits have become harmful until the impact on their finances, relationships, or mental health is already significant. Being aware of the early warning signs is the first step toward getting things back under control.

Ask yourself the following questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to use one of the responsible gaming tools listed above or to contact our support team for guidance.

• Do you spend more money on gambling than you originally planned?
• Do you find it difficult to stop playing once you have started?
• Do you gamble to recover money you have previously lost ("chasing losses")?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Do you hide your gambling activity from family or friends?
• Has gambling caused conflict in your personal or professional relationships?
• Do you think about gambling frequently, even when doing other activities?
• Do you gamble when you are stressed, upset, or to escape problems?
• Have you tried and failed to cut back on your gambling in the past?

Tips for Playing Responsibly

Most players on lbajee enjoy gambling as a fun pastime without any issues. Keeping it that way is straightforward if you follow a few simple principles consistently. The following guidelines reflect best practice for responsible gambling and are endorsed by leading player welfare organisations.

• Set a strict gambling budget before you start and never exceed it, regardless of wins or losses.
• Treat gambling as entertainment spending — the same way you would budget for a cinema trip or a meal out.
• Never gamble with money earmarked for essential expenses such as rent, groceries, utilities, or school fees.
• Take regular breaks during play sessions, especially during long cricket matches or live casino sessions.
• Set a time limit for each session and stop when you reach it, even if you are winning.
• Do not gamble when you are tired, emotionally distressed, under the influence of alcohol, or feeling pressure to win.
• Accept losses as part of the game. Never chase a losing streak by increasing your stakes.
• Balance gambling with other hobbies and social activities. It should never be your primary source of entertainment.
• Use lbajee's deposit limits, loss limits, and reality check features to keep spending in check automatically.
• Talk openly with someone you trust if you feel gambling is becoming harder to control.

Need Help? Contact lbajee Support

If you feel that gambling is becoming a problem for you — or for someone you care about — do not wait. Our dedicated responsible gaming support team is available to assist you. Whether you need to activate a self-exclusion, set a deposit limit, request a cooling-off period, or simply talk through your concerns, we are here.

lbajee takes all responsible gaming communications seriously. We commit to responding to self-exclusion requests within 24 hours and to all other responsible gaming queries within 48 hours. Requests submitted via email to [email protected] are logged and tracked to ensure they are actioned without delay.