lbajee Privacy Policy

1.1 Registration Data

When you create a lbajee Account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, mobile phone number, and any other details required to set up and verify your Account. Providing accurate registration data is a condition of using the Platform, as it allows us to verify your identity and comply with our age verification obligations.

1.2 Identity Verification Data

lbajee may require you to submit identity verification documents at any stage of your account lifecycle. These documents may include a copy of your National Identity Card (NID), passport, driving licence, or other government-issued identification. We may also request a selfie photograph and proof of address (such as a utility bill or bank statement dated within the last three months). This data is collected to satisfy our know-your-customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling.

1.3 Financial Data

When you make a deposit or request a withdrawal, we collect transactional data including your payment method details (such as your bKash, Nagad, Rocket, or Upay mobile wallet number, or masked card details for Visa and Mastercard transactions). We do not store full card numbers on our servers. Financial transaction records are retained in accordance with applicable record-keeping obligations.

1.4 Usage & Technical Data

When you access the lbajee Platform, we automatically collect certain technical and usage data. This includes your IP address, device type, operating system, browser type and version, referring URL, pages visited, time spent on each page, game sessions played, bet history, and session timestamps in Bangladesh Standard Time (BST, UTC+6). This information helps us operate the Platform reliably and improve the user experience.

1.5 Communications Data

If you contact our support team via email or any in-platform messaging feature, we retain a record of that correspondence, including the content of your messages and any attachments. This allows us to track the resolution of your query and improve our customer service quality over time.

1.6 Data You Voluntarily Provide

From time to time, lbajee may invite players to complete surveys, provide feedback, or participate in promotions that require submission of additional information. Any data you voluntarily provide in these contexts will be used only for the stated purpose of that activity and will not be shared beyond what is necessary to deliver it.

2.1 Account Management

We use your registration and identity data to create and manage your lbajee Account, verify your identity and age, process your deposits and withdrawals, and communicate with you about your Account. This is the core purpose for which your data is collected and represents the primary basis on which we process your personal information.

2.2 Fraud Prevention & Security

lbajee uses technical, financial, and behavioural data to monitor the Platform for fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct. Where our systems detect unusual activity, we may flag your Account for manual review, temporarily restrict withdrawals, or request additional verification documents. These measures protect both the integrity of the Platform and the interests of honest players.

2.3 Legal & Regulatory Compliance

We are required by applicable law to retain certain categories of data — including transaction records and identity verification documents — for defined periods. Your data may be disclosed to competent authorities in Bangladesh or internationally where we are legally compelled to do so, including in response to court orders, regulatory investigations, or law enforcement requests.

2.4 Responsible Gaming

lbajee uses your gameplay data — including session duration, betting frequency, deposit patterns, and self-exclusion history — to identify signs of problem gambling and to enforce responsible gaming tools such as deposit limits, session time-outs, and self-exclusion requests. This processing is carried out in your interest and forms part of our commitment to player welfare. See our Responsible Gaming page for details of the tools available to you.

2.5 Platform Improvement & Analytics

Aggregated and anonymised technical and usage data is used to analyse how players interact with the lbajee Platform, to identify and resolve technical issues, to test new features before release, and to optimise the overall user experience. This analysis does not identify individual players and is used purely to improve the quality and reliability of our service.

2.6 Marketing Communications

Where you have provided your consent to receive marketing communications, lbajee may send you information about promotions, bonuses, new games, and seasonal offers — for example, special offers during BPL season, Eid, Pohela Boishakh, or other events relevant to Bangladeshi players. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

3.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile wallets, as well as Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These partners are contractually required to process your data solely for the purpose of completing your transaction and to maintain appropriate security standards.

3.2 Game Providers

Certain gameplay data — such as your player session identifiers and bet history — is shared with our licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to deliver the games you play and to resolve any technical disputes about game outcomes. Game providers process this data as independent data controllers under their own privacy policies.

3.3 Service Providers

lbajee may engage trusted third-party service providers to assist with platform operations, including cloud hosting, data analytics, customer support software, KYC verification tools, and cybersecurity services. These providers act as data processors on our behalf and are permitted to use your data only to provide the specific service contracted, subject to confidentiality and data security obligations.

3.4 Legal Authorities

lbajee may disclose your personal data to government authorities, regulatory bodies, law enforcement agencies, or courts where we are legally required to do so. We will disclose only the minimum information necessary to comply with such requirements and will notify you of any disclosure where legally permitted to do so.

3.5 No Sale of Data

lbajee does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this Policy.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and gather information about how you interact with the site. lbajee uses cookies and similar tracking technologies (such as local storage and session storage) to operate and improve the Platform.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. They enable core features such as logging in, maintaining your session, and processing transactions. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to provide a more personalised experience.
• Analytics Cookies: Collect anonymised information about how visitors use the Platform, including which pages are visited most frequently and where users encounter errors. This helps us improve the Platform.
• Security Cookies: Help us detect and prevent fraud, identify suspicious login attempts, and protect the integrity of your Account session.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies may prevent you from using key features of the lbajee Platform, including logging in and making transactions. Instructions for managing cookies are available in the help documentation of your browser.

5.1 Retention Periods

lbajee retains your personal data for as long as your Account remains active and for a defined period after account closure. Transaction records and identity verification documents are retained for a minimum of five years following account closure to satisfy applicable legal and regulatory record-keeping requirements. Anonymised or aggregated data that cannot be used to identify you individually may be retained indefinitely for analytical purposes.

5.2 Security Measures

lbajee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption of all data in transit between your device and our servers, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and two-factor authentication options for player accounts.

5.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights, lbajee will take immediate steps to contain the breach, assess its scope and impact, and notify affected players without undue delay where legally required to do so. We maintain an internal incident response plan for this purpose and conduct regular drills to ensure our team is prepared to act swiftly.

lbajee respects your rights in relation to your personal data. Depending on applicable law, you may be entitled to exercise the following rights by contacting us at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that we may be required to retain certain data to comply with legal obligations even if you request erasure.
• Right to Restriction: You may request that we restrict the processing of your data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing where our basis for that processing is legitimate interest.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive.

7.1 No Data from Persons Under 21

The lbajee Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account. If you believe a person under 21 has registered on lbajee, please notify us at [email protected] immediately.

7.2 Changes to This Policy

lbajee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via a notice on the Platform. Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms. We encourage you to review this Policy periodically.

7.3 Links to Third-Party Sites

The lbajee Platform does not contain links to external third-party websites as part of its standard navigation. However, game providers may operate their own platforms accessible through the games you play. lbajee is not responsible for the privacy practices or content of any third-party platform. We encourage you to review the privacy policies of any third-party service you access independently of lbajee.

7.4 Contact & Complaints

If you have any questions, concerns, or complaints about how lbajee handles your personal data, please contact our privacy team at [email protected] with the subject line "Privacy Enquiry." We take all privacy concerns seriously and aim to resolve them promptly. If you remain unsatisfied with our response, you may be entitled to lodge a complaint with a relevant data protection authority under applicable law.

7.5 Relationship with Other Policies

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your use of the lbajee Platform and our obligations to you as a player based in Bangladesh.